The SASSA Social Relief of Distress (SRD) R350 grant is a lifeline for millions of South Africans facing financial hardship. However, many approved applicants are experiencing payment delays or seeing their payday status as ‘null’.
If your SASSA R350 grant has been approved, but you haven’t received your payment, this guide explains why this happens and how to fix it.
Why Is My SASSA R350 Payment Delayed?
Several reasons could be causing the delay in your R350 grant payment:
| Reason | Description |
|---|---|
| Over Bank Balance | If your bank balance exceeds R624, your payment may be withheld. |
| Incorrect Information | Errors in ID, phone number, or bank details can cause payment failures. |
| Multiple Applications | If you submitted multiple applications, it might take longer to process. |
| SASSA System Delays | A high volume of applications or system updates can cause processing delays. |
| Fraud Prevention Checks | If your application is flagged for verification, payment may be held. |
If your payday status is ‘null’, it means SASSA hasn’t scheduled your payment yet, and you need to wait or take action to resolve any issues.
How to Fix the SASSA R350 Payment Issue
If your SASSA R350 grant is approved but not paid, follow these steps:
✅ 1. Check Your Bank Balance
- If your bank balance exceeds R624, your payment may be denied.
- Withdraw funds or update your banking details and wait for SASSA to recheck your eligibility (this can take up to a week).
✅ 2. Verify Your Application Details
- Log into the SASSA SRD website and check your ID, phone number, and banking details.
- If incorrect, update them immediately—processing updates may take 1 week.
✅ 3. Wait for Processing If You Recently Applied
- New applications may take 1-2 weeks for processing due to high demand.
- If your status still shows ‘null payday’ after two weeks, contact SASSA.
✅ 4. Contact SASSA for Assistance
- 📞 SASSA Helpline: 0800 60 10 11
- 📧 Email: grantsenquiries@sassa.gov.za
- 🏢 Visit a SASSA Office: If the issue persists, visit the nearest SASSA office for help.
Who Qualifies for the SASSA R350 Grant?
To receive the SASSA R350 grant, you must meet these eligibility criteria:
✔️ Be 18 years or older
✔️ Be a South African citizen, refugee, or asylum seeker
✔️ Not receive any other social grant
✔️ Not have an income source exceeding R624 per month
✔️ Have a valid bank account or mobile payment option
If you don’t meet these requirements, your application may be declined, and you won’t receive payment.
How to Check Your SASSA R350 Payment Status
You can track your R350 payment status using these methods:
📱 USSD Code: Dial 1347737# and follow the prompts.
🌐 Online: Visit https://srd.sassa.gov.za/sc19/status and enter your ID and phone number.
📞 Call SASSA: 0800 60 10 11 for direct assistance.
If your payment is delayed, stay patient and check back regularly for updates.
Final Advice for SASSA Beneficiaries
✔️ Regularly check your status – Stay updated on any changes.
✔️ Ensure your bank details are correct – Incorrect banking details can delay payments.
✔️ Respond to SASSA requests promptly – Submit any required verification documents immediately.
✔️ Contact SASSA if your issue persists – Don’t wait too long if your payment is missing.
By following these steps, you can resolve your SASSA R350 payment issues and ensure you receive your financial assistance on time.
