The R370 Social Relief of Distress (SRD) grant from the South African Social Security Agency (SASSA) provides crucial financial support for millions of South Africans facing hardship.
However, many applicants find their SRD grant applications denied, leaving them uncertain about their next steps.
If your February 2025 SRD grant application has been declined, you have the right to appeal—but only if you follow the correct process. This guide outlines a step-by-step checklist to help you review, correct, and appeal your SRD application effectively.
SRD Application Checklist for 2025
Before appealing, double-check your original application to ensure all details are accurate and up to date. Many rejections occur due to small errors that can be corrected before lodging an appeal.
Who Qualifies for the SRD Grant?
The COVID-19 Social Relief of Distress (SRD) Grant is administered under Section 32 of the Social Assistance Act, 2004 (Act No. 13 of 2004) with approval from the Minister of Finance.
To qualify for the R370 SRD grant in 2025, you must meet these key requirements:
Be a South African citizen, refugee, asylum seeker, or special permit holder
Be between 18 and 60 years old
Have no other means of income (including government social grants)
Not receive UIF payments or be eligible for UIF
Have a bank balance of less than R624 at the time of application
Confirm These Details Before Lodging an Appeal
Ensure that you have:
Accepted the Declaration and Consent Documents
Provided accurate personal details (ID number, full name)
Supplied a working mobile number (linked to your application)
Updated employment and financial details
Provided correct banking information
If any of the above details are incorrect, it could have caused your application to be rejected. Fix these issues before submitting an appeal.
Step-by-Step Guide: How to Appeal a Rejected SRD Grant in 2025
Step 1: Verify Submission of Documents
- Make sure you submitted your application correctly by checking for a confirmation message from SASSA.
- If no confirmation was received, your application may not have been processed correctly.
Step 2: Submit an Appeal for Each Month
- If your SRD grant is denied, you must appeal separately for each month that you were rejected.
- The appeal process does not cover multiple months in one submission.
Step 3: Understand the Appeal Outcome Timeline
- The Independent Tribunal reviews SRD appeals.
- The review process takes between 60 to 90 days from the date of appeal submission.
- You will receive the appeal outcome electronically via SMS or email.
What to Do If Your Payment Is Delayed
If your SRD grant is approved but not paid, follow these steps to track your payment:
How to Contact SASSA for Payment Delays
| Method | Details |
|---|---|
| Phone | 0800 60 10 11 |
| grantenquiries@sassa.gov.za | |
| 082 046 8553 | |
| USSD/SMS | Dial 1347737# |
Provide your ID number and full name for faster assistance.
Final Tips for a Successful Appeal
Double-check eligibility before applying to avoid automatic rejection.
Ensure all personal details are correct—even a small error can result in a denial.
Appeal as soon as possible—delays could mean missing out on payments.
Keep your mobile number active to receive appeal updates.
Stay informed—regularly check SASSA’s website or contact them for updates.
Millions rely on the SRD grant for survival. If your application was rejected, following this step-by-step appeal checklist can increase your chances of approval and ensure you receive the financial support you need.
For the latest SASSA grant updates in 2025, visit SASSA’s official website.
