If you’ve received unsolicited robocalls from Citibank regarding past-due credit card accounts, you may be eligible for compensation. As part of a $29.5 million class action settlement, Citibank is offering payouts ranging from $350 to $850—and in some cases, up to $2,500.
This settlement, finalized for 2025, addresses allegations that Citibank violated the Telephone Consumer Protection Act (TCPA) by making automated calls to individuals who were not their customers.
Below, we’ll cover the eligibility criteria, payout details, and how to file your claim before the deadline.
$350-$850 Citibank Class Action Settlement
A class action lawsuit was filed against Citibank, accusing the company of making robocalls to non-customers without their consent. These calls, which took place between August 15, 2014, and July 31, 2024, were allegedly made using prerecorded or artificial voice messages.
To resolve the claims, Citibank agreed to a $29.5 million settlement, which will be distributed among eligible claimants.
Key Details
| Topic | Details |
|---|---|
| Settlement Amount | $29.5 million |
| Payout Per Claimant | $350 to $850 (up to $2,500 for multiple calls) |
| Eligibility | Non-customers who received Citibank robocalls between 8/15/2014 – 7/31/2024 |
| Filing Deadline | December 20, 2024 |
| Claim Website | ClaimDepot.com |
| Final Approval Hearing | January 14, 2025 |
Eligibility
Wondering if you qualify? Here’s what you need to check:
- You were not a Citibank customer. The settlement specifically applies to individuals who were not current or former Citibank customers.
- You received robocalls. The calls must have been made using an automated system or prerecorded messages about past-due credit card accounts.
- The calls were made within the time period. Only calls received between August 15, 2014, and July 31, 2024, are eligible.
- The calls were to your cell phone. Robocalls to landlines are not covered under this settlement.
Multiple Calls? Higher Payout
If you received more than five calls, you may be eligible for a higher payout—up to $2,500. However, you will need to provide documentation, such as phone records or logs, to verify the number of calls you received.
Compensation
How much money could you receive? It depends on several factors, including the total number of claims filed.
Estimated Payouts
| Number of Calls Received | Estimated Payout |
|---|---|
| 1 to 5 calls | $350 – $850 |
| More than 5 calls | Up to $2,500 |
The final amount you receive depends on how many people file claims. The more claims that are submitted, the lower the individual payouts may be.
How to File a Claim
Filing a claim is easy and can be done online or by mail. Follow these steps to ensure you receive your payout.
1. Visit the Official Settlement Website
Go to ClaimDepot.com to access the claim form and learn more about the settlement.
2. Complete the Claim Form
Provide the required details, including:
- Your name and contact information
- The phone number that received the robocalls
- Dates (if available) when the calls occurred
3. Submit Your Claim
You can either submit your claim online or send it by mail to:
Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134
4. Provide Supporting Documents (If Required)
If you’re requesting a higher payout (for receiving more than five calls), you may need to submit phone records or logs.
5. Meet the Deadline
The deadline to file a claim is December 20, 2024. Make sure to submit your claim before this date to be eligible for compensation.
Misconceptions
Class action settlements can be confusing, so let’s clear up some common myths.
- “I was a Citibank customer, so I can file a claim.”
- False. This settlement applies only to non-customers who received robocalls.
- “I don’t remember the calls, so I can’t file a claim.”
- You can still file if you suspect you received the calls. Check your phone records if possible.
- “I will get the full $29.5 million.”
- No. The total amount will be divided among all eligible claimants.
Real-Life Example
Jane Doe was never a Citibank customer, yet she kept receiving robocalls about a past-due Citibank account. She ignored them at first, but when she heard about the lawsuit, she decided to check her phone logs.
She found proof of multiple calls, filed her claim, and ended up receiving a payout of $750.
If you’ve had a similar experience, don’t miss your chance to file a claim.
The Citibank class action settlement is a significant opportunity to receive compensation for unwanted robocalls. If you qualify, filing a claim is quick and straightforward. But remember, the deadline is December 20, 2024—so act now to secure your payout.
