Telecare consumers and their loved ones across the UK are asked to talk with telecoms providers ahead of switching to digital landlines

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Telecare consumers and their loved ones across the UK are asked to talk with telecoms providers ahead of switching to digital landlines

The UK is moving from old analogue landlines to new digital phone lines because the old copper networks are getting unreliable, and spare parts are hard to find. This change is important to keep phone services working well, especially for people who rely on telecare alarms, such as elderly and disabled users.

Keeping Telecare Users Safe During the Switch

To make sure everyone stays safe, phone companies will send engineers to homes to help with the switch and personally check that telecare alarms still work after moving to digital. Vulnerable customers will get a free battery backup device, so their phone keeps working during power outages.

A big campaign started on June 2, 2025, led by BT, Virgin Media, and supported by the UK government. It asks telecare users and their carers to contact their phone providers so no one misses out on help during the switch.

Working Together to Reach Everyone

Many local councils and telecare services have already shared information with phone companies to find as many telecare users as possible. Over two-thirds of landlines have already switched to digital, and this campaign is the last step to find anyone left.

Ann, a woman in her 90s from Stockport who uses a telecare alarm, shared her positive experience with the switch last year. She felt reassured after an engineer helped her and said her daughter now feels confident her alarm will work if she needs help.

Government and Industry Leaders Speak Out

Telecoms Minister Sir Chris Bryant said the switch must not leave anyone behind and that strict safety rules are in place before any user is switched to digital. He urged people with telecare alarms to call their providers for support.

Stephen Kinnock, Minister of State for Care, added that patient safety is the priority. Providers like BT and Virgin Media O2 offer free advice and support to vulnerable customers, including home visits to help with installation.

Claire Gillies, BT’s Consumer CEO, explained that moving to digital is necessary because the old analogue system is fragile. Virgin Media O2’s COO, Rob Orr, said the campaign is a big step to protect services for the future and called on telecare users to get in touch with providers.

Charities like AbilityNet and telecare advisory groups are also supporting the campaign, helping older and disabled people use technology safely.

Why the Change Is Needed

Since 2017, phone companies have been working to retire the old copper network, which has become less reliable with a 45% increase in faults in 2024. Moving to digital means better, stronger phone connections for the future.

How to Get Help

If you or someone you know uses a telecare alarm, contact your phone provider soon. They will arrange a visit and provide the equipment needed to keep your phone and alarm working.

You can find more information and contact details at the official website: www.digitalphoneswitchover.com.

The switch to digital landlines is happening across the UK to improve phone service safety and reliability. With help from engineers, free battery backups, and support from providers, vulnerable people can continue to use their telecare alarms without worry. It’s important for telecare users and their families to reach out for help and stay informed during this important change.

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Aditya Singh

Aditya Singh is an expert in USA & UK Government Schemes, financial support initiatives, Universal Credit, and various government policies and Laws. With a deep understanding of these programs, he provides valuable guidance to individuals and families, helping them navigate financial support options and maximize available benefits. Aditya's expertise ensures clarity and accessibility in understanding complex policies, empowering people to make informed decisions.

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